Melissa is passionate about the importance of honest and effective communication within organisations. She supports clients to create environments in which high quality conversations and meetings can take place and during which excellent ideas and solutions are generated. Melissa thrives on working with individuals and teams to help maximise their motivation and enthusiasm for their work, while also delivering for their organisations and meeting their professional and personal goals. Melissa’s areas of focus include mediation, negotiation skills, managing difficult conversations, and understanding conflict styles. Prior to establishing her coaching practice in 2005, Melissa trained and practised as a solicitor in a large city firm and worked as a senior contracts’ negotiator for a global communications company. During this time, she worked with colleagues and customers from many different countries and cultures and gained a first-hand understanding of the complex workings of large, multi-national organisations.