Susan Binnersley - Managing Director

Susan is committed to driving business success through people, diagnosing and designing value adding interventions at both a strategic and tactical level. She takes a holistic approach, identifying systemic trends in organisations and specifically works with senior leadership teams supporting them to create an enabling climate that promotes sustained business success and a positive employee experience. Susan is former HR Director within a FTSE 100 global engineering organisation. She has operated in HR, Manufacturing and Technical leadership roles across aerospace, ship building and food manufacturing sectors with a track record of driving transformational change. Susan is the Managing Director of h2h Resources. She is proud of the h2h team and the sustainable positive impact that h2h has had in customer organisations over the past 15 years. Susan is a qualified NED, business coach and a fellow of the CIPD.

Anne-Marie Wylie - Head of Sales and Business Development

Anne-Marie is enthusiastic about helping people reach their full potential and enjoys working together to create new and effective ways to promote learning and development. She is a highly skilled project manager who has worked in various organisational development roles, primarily within the Higher Education sector, including as an OD lead for employee well-being and engagement at King’s College London. After recently completing a degree in social psychology, Anne Marie has joined the h2h team as a learning manager. Their role involves collaborating with the core team to develop and deliver projects aimed at helping our customers achieve successful business change and development.

Caryn Douglas - Head of Learning Management and Finance

Caryn brings experience from a long career in learning and development, designing, delivering and managing development programmes in the private and public sectors. In her role as Learning Manager, Caryn works with the Managing Director and team of consultants to ensure that they are in the right place, at the right time, engaging with the right people and with the right resources! She also works closely with customers to ensure important project objectives are kept front and centre, ensuring that h2h delivers the real business change needed. She has a special interest in the way people approach their own development, to help them become curious and confident lifelong learners.  

Beverley Stainton - Virtual Executive Assistant

Sarah Tiffany - Head of Business Strategy and Communications

Sarah is a bi-lingual senior administrator with excellent organisational communication skills, she is able to plan and deliver quality projects to the required standards and deadlines.  Following a 20-year career in education producing assessment materials and supporting documentation for a national awarding organisation, Sarah joined h2h in 2017. In her role as Growth Manager she is responsible for ensuring a continuous pipeline of work and clients. She is focussed, results-driven and self-motivated and uses these strengths to drive our business forward. Sarah oversees our business development plan and activities including event management, promotional materials, social media presence, newsletters and marketing.  She has strong interpersonal skills and is proud to work for an organisation whose overarching aim is to make a positive difference to working lives.          

Alex Patient

Alex is a highly experienced business practitioner turned coach and management trainer with over 20 years of leadership experience in financial services. He understands the challenges faced by leaders: demanding stakeholders, work/life balance, building trust, and making tough choices. Having walked the walk allows Alex to really understand his clients. His key areas of focus are executive coaching, leadership development, and diversity and inclusion. His clients speak of his ability to create the safe space for difficult and exploratory conversations, enabling them to take insight-driven transformative action.

Ali Willocks

Ali’s strengths lie in senior leadership coaching, specialising in developing personal impact, strategic influencing and career transition. She is an accomplished facilitator and coach. Ali’s background is in the defence sector, where she has had a successful career as an HR Director. She has experienced and let significant change interventions driven out of mergers, restructuring, downsizing, process and technological developments.  She has a thorough understanding of the key levers for organisational effectiveness and in particular what can be done to minimise the adverse impact of change on individual, team and business performance.  It is this practical operational experience blended with strong coaching skills that allow Alison to quickly assimilate the organisational contexts that individuals operate within and so build productive coaching relationships which deliver performance benefits to both the individual and their organisation.

Andrew Jones

Andrew is a Business Psychologist, facilitator and coach, most of his career has been enabling individuals, teams and organisations be more effective, productive and fulfilled in their work.  He worked with clients in most sectors and in many countries to drive enhanced business behaviours for leadership effectiveness, and team and talent development, and organisational culture and has extensive experience in coaching individuals and teams.  Following an early career in sales with a major American oil company, he moved into recruitment and then career transition work including management roles before specialising in people and career development.

Caryn Douglas

Caryn focusses on helping organisations, teams and individuals achieve their development goals.  Caryn’s professional goal is to inspire others to seek greater personal and professional insight and apply new confidence to their working lives. Her key areas of focus are career coaching, team development, communication skills (oral and written), creativity, and business process design and re-engineering. She uses creative blended learning approaches that embed learning and help to achieve goals. Caryn is an experienced learning and development business partner with a 25-year career spanning the private and public sectors. Caryn has worked at operational and strategic levels, leading a range of complex projects. These have included site relocation, operational process review, and most recently the creation and management of a successful new multi-institution doctoral training partnership with over £22M public funding, that has trained over 400 PhD students since 2014.

Deborah Keeshan

Deborah delivers bespoke, interactive, coaching-based training combined with one-to-one sessions and, where beneficial, feedback surveys. To support and assist in enhancing the workplace experience of individuals, Deborah focuses on developing resilience within individuals, teams and organisations. Deborah is a qualified and experienced coach and trainer. Having worked as a banking lawyer, she has a deep understanding of both that challenges that people can face with high pressured, deadline focused workplaces, as well as the opportunities that may be open to individuals if that have the focus confidence and skill set to pursue them. Deborah’s work providing group training and one-to-one sessions has focused on enabling individuals within both the public and private sector to master their challenges and seize the opportunities allowing them to get more from their professional lives.

Elaine Seale-Mckend

  Elaine has a strong commercial drive, experience and of love of wellness and high performance sport which shows up in her drive to support individuals and organisations to reach their potential.  She has lived in a variety of global locations working with internationally diverse clients to deliver on commitments to their businesses, people, shareholders and the communities in which they work. Elaine is CIPD qualified and a ICF PCC credentialed, with extensive experience of strategic people management, leadership development and executive coaching.  She is quickly able to build rapport using high level listening and questioning skills and is known by her clients for designing and developing practical yet innovative learning experiences. Her experience in search and recruitment together with global businesses schools, commercial organisations and start ups has kept her agile in approach, using a range of psychometric, leadership and coaching tools to focus on individual, team and organisational growth.

Fiona Bissett-Powell

Fiona is an accomplished professional with over 18 years' experience as a specialist in Learning & Development. Throughout her career, Fiona has designed and delivered impactful learning experiences that drive growth, enhance leadership capabilities and foster organisational success. Fiona’s career includes experience working within FTSE 100 multinational organisations where she has played pivotal roles in shaping and executing global leadership development strategies which aligned with organisational goals. She is a qualified Executive Coach and is skilled at coaching leaders to uncover transformational “A-HA” moments, enabling them to shift mindsets, solve complex challenges and move forward with tangible solutions. Fiona facilitates popular topics such as new manager programmes, building and developing teams, productive conflict, change management, influencing, confidence, presentation skills, situational leadership & GROW coaching methodology.  She is also an accredited practitioner of DiSC & Insights Discovery personal profiling tools which can be used to help individuals develop self-awareness & learn how to foster more productive relationships.

Graham Binns

Graham enlisted as a private soldier and retired from the British Army as a Major General. He received recognition for heroism and distinguished service in Bosnia, Kosovo and Iraq. His final appointment prior to retirement was as Commandant of The Staff College which, in partnership with King’s College London, develops analytical, decision-making and communication skills of the UK Armed Forces’ senior cohort. Graham is now a member of the Meyler Campbell world renowned executive coach and leadership development community. As a proven leader in the most challenging of international environments he is well positioned to adapt his experience and training to support the delivery of sustained change in individuals, teams and systems. His coaching clients are drawn from a range of backgrounds to include senior positions in legal, public service, media, defence and financial sectors.

Helen Gisbourne

Helen is a business coach and has a track record of enabling companies to deliver enhanced performance through effective management and development of their people. She is experienced in working with blue chip, private and public sector (NHS) organisations and is employed to work with individuals to sharpen their professional edge and enhance effectiveness. Helen brings pragmatic and real-life experience for clients and has specialist expertise in coaching individuals in both business and personal issues.  She provides results driven support and works in an empathetic yet self-enabling style that has both immediate and long-term benefits. She is intuitive and value driven, believing in open and honest relationships where solutions to problems can be found. Helen is passionate about people and committed to working with individuals and organisations to improve their performance and increase opportunity.

Ian Astley

Ian retired from the Army with over 30 years’ experience of operational leadership, coaching, mentoring, training design and delivery, operational planning, and strategic analysis. Passionate about helping organisations and individuals develop, he is a Level 7 Executive Coach and Mentor, and qualified project manager, with a proven record of enhancing team performance and individuals’ career progress. His areas of significant coaching and mentoring involvement include Defence, NHS, utilities and property management sectors. He encourages leaders and teams, through improved self-awareness, to flourish and prosper in their personal and professional lives.

Jon Dean

Jon helps businesses to develop and achieve goals through the practical application of change management principles. He is a master facilitator and has delivered workshops large and small for managers at all levels from Chairman, board and leadership team through to first line supervision. He works cross-sector, with clients in telecommunication, defence, healthcare, construction, law, finance, food and industrial products and has delivered workshop worldwide. Jon’s career started as an aeronautical engineer working for British Aerospace where he quickly progressed through management levels and became heavily involved in organisational change programmes. He then moved on to PricewaterhouseCoopers as a strategic change specialist where he worked on leadership development and corporate transformation for clients in engineering, telecommunications, defence, fashion, healthcare and food manufacture. Jon is now an independent consultant and has helped clients to achieve change goals through facilitation, coaching and training.

Maddy Ryder

Mandy Adams

After a long career in industry, latterly as Regional HR Director, Mandy is now working as a consultant specialising in leadership development, coaching and driving culture shift within organisations to deliver a real performance edge through people.   In her most recent corporate role, she lead the D&I agenda across UK and Ireland and has expertise in how to make the Inclusion agenda live and breathe within organisations. Mandy is CIPD member and a member of the Association for Coaching. She has supported the Supply chain for most of her career within the STEM and has a real understanding of the manufacturing space within the FMCG environment.

Matt Ward

Matt is empathetic to business needs whilst able to push the boundaries creatively. Matt leads our creativity programmes and also inspires future senior managers through leadership and change management experiential learning.  Matt spent 17 years at Nestlé in roles across sales, customer marketing and new business development; to brand marketing, innovation and design. Recognised as a creative specialist within the business, Matt was involved in training all areas of the business to be more innovative in their thinking. Accountants, engineers, sales teams and the leadership were all coached in creative thinking, processes and the evaluation of innovative ideas. Matt now runs his own digital marketing agency and a tennis coaching business alongside his consultancy work. Matt will challenge you and inspire you, whilst always grounding the experience in business reality.

Mark Blatchford

Mark brings over 30 years of experience in HR, consulting, and operational leadership. Mark has worked across many industries when he was part of Accenture, and over the last 20 years with Unilever Mark held various leadership roles, including leading teams within Global Business Functions and serving as an HR Leader. Throughout his career, he has developed a deep expertise in guiding individuals and teams through change and transformation. Most recently, he served as Head of Leadership Development before transitioning to being a consultant and a coach.

Melissa Roberts

Melissa is passionate about the importance of honest and effective communication within organisations. She supports clients to create environments in which high quality conversations and meetings can take place and during which excellent ideas and solutions are generated. Melissa thrives on working with individuals and teams to help maximise their motivation and enthusiasm for their work, while also delivering for their organisations and meeting their professional and personal goals. Melissa’s areas of focus include mediation, negotiation skills, managing difficult conversations, and understanding conflict styles. Prior to establishing her coaching practice in 2005, Melissa trained and practised as a solicitor in a large city firm and worked as a senior contracts’ negotiator for a global communications company. During this time, she worked with colleagues and customers from many different countries and cultures and gained a first-hand understanding of the complex workings of large, multi-national organisations.

Nick Hawley

Nick is a BA Hons, FCIPD qualified senior HR professional of some 30+ years with experience across a range of blue chip companies including BAE Systems, the Denso Corporation of Japan, British Gypsum (Saint-Gobain) and Getlink, formerly Groupe Eurotunnel. With a solid and pragmatic grounding across the full spectrum of HR, he specialises in executive level recruitment, organisation change, leadership development and executive coaching and development, accredited to use Harrison Assessments in his practice. He also has experience in pension trusteeship and reward and compensation strategy. Nick is bi-lingual in French and as a Director on the Board  of Kent Invicta Chamber of Commerce, Nick has an eye for the full commercial implications of HR strategy as well as a focus on governance protocols and business trends in the UK market.  

Paul Nicholson

Paul leads a firm of occupational psychologists as well as providing consultancy support. He is a credible, business focussed, engaging and highly experienced Chartered Occupational Psychologist specialising in senior leader assessment, development and executive coaching. Paul partners with UK and international client to deliver far reaching and high impact psychology-led interventions. Paul is experienced in the design of organisational competency models, bespoke development centre solutions and executive coaching for high potential and current leaders. His coaching philosophy combines a cognitive approach with psychology solution focus.

Pete Quinn

Pete is adept in devising both strategic and operational approaches in ever evolving and challenging circumstances and has a successful background working with some of the best universities in the world as well as consulting, legal and financial corporations, sporting and arts organisations. He helps create the opportunity for diverse talent to thrive. Pete is experienced in the development of employee networks, providing strategic advice to senior leadership teams on a range of equality issues and the development and launch of a number of equality initiatives. Pete has worked on equality, diversity and inclusion projects for the Israeli Forum for Diversity in Hiring, Singapore Universities, NHS Public Health England, a Premier League football club and leading theatres and arts organisations. More recently Pete has been working on burnout prevention and worker well-being initiatives with educational and data organisations.

Rhonda Howarth

Rhonda creates high impact development strategy and experiences for individuals, teams and organisations designed to promote learning agility, inclusion and innovation. She is a strategic designer, skilled facilitator and experienced coach, equipping key talent and leaders at all organisational levels.  Rhonda is versatile and creative in her ability to leverage her 20+ years corporate experience in development in FMCG, Retail, Airline and Hospitality industries along with consulting in Pharmaceutical, Professional Services and Digital industries.  With a focus on future skills, Rhonda partners with clients to enhance a growth mindset, to surface and leverage strengths and provoke continuous learning in order to lead and thrive in complexity and change.

Rob Cooper

Rob has worked in Executive coaching for the last 20 years both in the UK and overseas. Much of his focus in this time has been with Senior Managers and Directors from a range of different sectors and backgrounds but with specific experience in Insurance, Financial Services and Transport. Many of the people he has worked with have gone on to C-Suite and Executive roles as well as those who have developed effective Portfolio careers. Rob has been a Board Chair and is currently a NED and a Trustee. He is an Accredited Coach and Mentor and a Member of the Chartered Institute of Personnel and Development (CIPD).  Rob believes that as an Executive Coach he can help people make a significant contribution to improve their lives as well as the lives of others.

Tracy Bertran

Tracy works with fast-growing companies through to large multi-nationals to enhance the performance of leaders and their teams. She has lots of commercial experience in executive search across the UK, Europe and Asia and spent 5 years at a Managing Consultant of leading marketing recruitment business, working with FTSE 100 companies across FMCG, retail and manufacturing. Tracy’s approach encourages a systems-thinking philosophy to build professional resilience and agility to impact change, communication, collaboration, conflict and positivity.

Tom Wright

Tom developed his leadership skills working on over 70 high-pressure collaborative projects as a theatre director ranging from the Fringe First-award-winning The Container to operas in Selfridge’s shoe section. He now shares these skills with businesses and individuals as a communication skills trainer, facilitator and coach, specialising in exploring leadership, creativity and public speaking. His practice is based on the belief that everyone has immense untapped potential and that this potential can be nurtured and drawn forth through support and respect. This principle holds true to when training people to reveal their unique personalities in presentations, when facilitating them to unlock their imaginations and find new routes forward, and in supporting them to resolve difficult situations to the satisfaction of all parties.

Tony Botterill

Tony partners with senior business leaders to help them drive change and performance improvement through critical transitions that result in better leadership, engagement and business results. He draws on 30 years of experience working in the energy, pharmaceutical, education and technology sectors and his life-changing circumnavigation of the planet leading a team in “The World’s Toughest Yacht Race”. His approach is evidence based, utilising diagnostics to capture and leverage strategic, operational and organisational insight. This ‘collective intelligence’, unique to each client, provides the bedrock for navigating any type of change including executive transitions, mergers and acquisitions and resolving poor performance. Tony began his professional life as a physicist working in the defence industry before switching to information systems and technology with IBM. He managed the delivery of large-scale systems integration projects and developed a passion for leading and coaching teams to improve their performance.