About us

h2h experience

Since 2004 h2h has brought a human touch to developing organisations through the unique individuals they employ.

As a result of our bespoke organisational interventions, businesses are better placed to achieve commercial advantage through strong ethical leadership and engaged, committed and high performing teams.

In h2h you will experience:

h2h team

Core Team

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Susan Binnersley - Managing Director

Susan is committed to driving business success through people, diagnosing and designing value adding interventions at both a strategic and tactical level. She takes a holistic approach, identifying systemic trends in organisations and specifically works with senior leadership teams supporting them to create an enabling climate that promotes sustained business success and a positive employee experience. Susan is former HR Director within a FTSE 100 global engineering organisation. She has operated in HR, Manufacturing and Technical leadership roles across aerospace, ship building and food manufacturing sectors with a track record of driving transformational change. Susan is the Managing Director of h2h Resources. She is proud of the h2h team and the sustainable positive impact that h2h has had in customer organisations over the past 15 years. Susan is a qualified NED, business coach and a fellow of the CIPD.

Susan Binnersley
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Caryn Douglas - Learning Manager

Caryn brings experience from a long career in learning and development, designing, delivering and managing development programmes in the private and public sectors. In her role as Learning Manager, Caryn works with the Managing Director and team of consultants to ensure that they are in the right place, at the right time, engaging with the right people and with the right resources! She also works closely with customers to ensure important project objectives are kept front and centre, ensuring that h2h delivers the real business change needed. She has a special interest in the way people approach their own development, to help them become curious and confident lifelong learners.  

Caryn Douglas
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Kathryn Taylor - Learning Manager

Kathryn is highly organised and has a naturally analytic approach which she uses to deliver solutions-focussed yet creative outcomes for h2h. In her role as Learning Manager, Kathryn supports the consultant team to develop and deliver high impact learning interventions for customers. She works closely with customers to ensure learning solutions are aligned to and evaluated against their organisational objectives and ensures the finer details of programme and delegate management are taken care of.  Kathryn holds a BA (Hons) in Education with Qualified Teacher Status and is an associate member of the CIPD. Her early career saw her working in both classrooms and business, before joining h2h in 2014.  

Kathryn Taylor
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Sarah Brunton - Business Manager and Executive Assistant

With a successful background in Recruitment, Marketing & Executive Assistance, Sarah  joins us to play a vital role within the business as business manager and Executive Assistant. Having been with us for nearly 6 months already, Sarah is clearly having a positive impact at h2h - working closely with Susan to ensure smooth business operations and great customer service, as well bringing much needed expertise in social media and marketing.

Sarah Brunton
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Sarah Tiffany - Growth Manager

Sarah is a bi-lingual senior administrator with excellent organisational communication skills, she is able to plan and deliver quality projects to the required standards and deadlines.  Following a 20-year career in education producing assessment materials and supporting documentation for a national awarding organisation, Sarah joined h2h in 2017. In her role as Growth Manager she is responsible for ensuring a continuous pipeline of work and clients. She is focussed, results-driven and self-motivated and uses these strengths to drive our business forward. Sarah oversees our business development plan and activities including event management, promotional materials, social media presence, newsletters and marketing.  She has strong interpersonal skills and is proud to work for an organisation whose overarching aim is to make a positive difference to working lives.          

Sarah Tiffany

Lead Consultants

Our team of  lead consultants are ambassadors for h2h and are key members of the h2h team supporting the core team in the development and management of key customer relationships.

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Caroline Forman

Caroline is passionate about equipping leaders to create environments where teams and individuals can evolve and thrive. She has an in-depth knowledge of psychology and neuroscience and strives to ensure all her facilitation and coaching is underpinned by behavioural science. Caroline specialises in working with leaders and managers to understand themselves, their reactions to others and how they can maximise their personal traits to build high performing teams. Caroline has over 20 years’ experience working in small and large businesses in HR roles. Starting her career in Resourcing, she moved into Talent Management, Leadership Development and Coaching. She has worked in start-ups, small and large global businesses within a variety of sectors including Retail, Finance, Public Sector, Manufacturing and IT.

Caroline Forman
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Jerry Scott

Jerry enables leaders and leadership teams to make sustained improvements in performance. An established senior operational leader in world class multinationals, he combines a rich commercial understanding with extensive leadership experience of large, complex organisations. He is an accredited coach who uses best practice coaching techniques, tailoring them to client’s specific requirements. Jerry is adept at engaging with different organisational cultures having worked across a diverse range of geographies, functional specialisms, and market sectors. Jerry has 15 years senor leadership experience in various roles ranging across factory general management to global strategy and change lead for Unilever, L’Oréal and HJ Heinz.

Jerry Scott
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Robbie Lightfoot

Robbie is a highly skilled coach and facilitator, specialising leadership and team development, group facilitation and change and performance management. He has an ability to interpret client needs and develop business focussed solutions. He is able to support others to realise their potential. This, along with strong intuition and an authentic and engaging style make him an exceptional coach. Robbie has over thirteen years’ experience leading teams in the Human Resources arena and prior to this in operational management. This has been gained from a number of successful roles in organizations in the utilities, engineering, manufacturing and higher education sectors. One of his most prolific roles was as Head of Organization Development for the Commercial and International division of FTSE 100 organization United Utilities, where he was responsible for Leadership, and career development and the recruitment and development of talent

Robbie Lightfoot

Consultants

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Alex Patient

Alex is a highly experienced business practitioner turned coach and management trainer with over 20 years of leadership experience in financial services. He understands the challenges faced by leaders: demanding stakeholders, work/life balance, building trust, and making tough choices. Having walked the walk allows Alex to really understand his clients. His key areas of focus are executive coaching, leadership development, and diversity and inclusion. His clients speak of his ability to create the safe space for difficult and exploratory conversations, enabling them to take insight-driven transformative action.

Alex Patient
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Ali Willocks

Ali’s strengths lie in senior leadership coaching, specialising in developing personal impact, strategic influencing and career transition. She is an accomplished facilitator and coach. Ali’s background is in the defence sector, where she has had a successful career as an HR Director. She has experienced and let significant change interventions driven out of mergers, restructuring, downsizing, process and technological developments.  She has a thorough understanding of the key levers for organisational effectiveness and in particular what can be done to minimise the adverse impact of change on individual, team and business performance.  It is this practical operational experience blended with strong coaching skills that allow Alison to quickly assimilate the organisational contexts that individuals operate within and so build productive coaching relationships which deliver performance benefits to both the individual and their organisation.

Ali Willocks
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Anna White

Anna is passionate about helping individuals to increase their confidence and reach their potential so that they, in turn, are able to bring greater benefit to their organisation.  She has worked at all organisational levels, including Board and Executive Team, to help leaders and teams increase their performance and effectiveness. Her key areas of focus are leadership development, team effectiveness and executive coaching.  She has a warm and engaging style, investing energy and enthusiasm to ensure that she meets her clients’ needs. Anna has experience of working in the health care, pharmaceutical, manufacturing and sales sectors and has delivered coaching, leadership and team development in Europe, the US, Asia and Australia.

Anna White
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Caryn Douglas

Caryn focusses on helping organisations, teams and individuals achieve their development goals.  Caryn’s professional goal is to inspire others to seek greater personal and professional insight and apply new confidence to their working lives. Her key areas of focus are career coaching, team development, communication skills (oral and written), creativity, and business process design and re-engineering. She uses creative blended learning approaches that embed learning and help to achieve goals. Caryn is an experienced learning and development business partner with a 25-year career spanning the private and public sectors. Caryn has worked at operational and strategic levels, leading a range of complex projects. These have included site relocation, operational process review, and most recently the creation and management of a successful new multi-institution doctoral training partnership with over £22M public funding, that has trained over 400 PhD students since 2014.

Caryn Douglas
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Deborah Simmons

Deborah delivers bespoke, interactive, coaching-based training combined with one-to-one sessions and, where beneficial, feedback surveys. To support and assist in enhancing the workplace experience of individuals, Deborah focuses on developing resilience within individuals, teams and organisations. Deborah is a qualified and experienced coach and trainer. Having worked as a banking lawyer, she has a deep understanding of both that challenges that people can face with high pressured, deadline focused workplaces, as well as the opportunities that may be open to individuals if that have the focus confidence and skill set to pursue them. Deborah’s work providing group training and one-to-one sessions has focused on enabling individuals within both the public and private sector to master their challenges and seize the opportunities allowing them to get more from their professional lives.

Deborah Simmons
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Elaine Seale-Mckend

  Elaine has a strong commercial drive, experience and of love of wellness and high performance sport which shows up in her drive to support individuals and organisations to reach their potential.  She has lived in a variety of global locations working with internationally diverse clients to deliver on commitments to their businesses, people, shareholders and the communities in which they work. Elaine is CIPD qualified and a ICF PCC credentialed, with extensive experience of strategic people management, leadership development and executive coaching.  She is quickly able to build rapport using high level listening and questioning skills and is known by her clients for designing and developing practical yet innovative learning experiences. Her experience in search and recruitment together with global businesses schools, commercial organisations and start ups has kept her agile in approach, using a range of psychometric, leadership and coaching tools to focus on individual, team and organisational growth.

Elaine Seale-Mckend
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Graham Binns

Graham enlisted as a private soldier and retired from the British Army as a Major General. He received recognition for heroism and distinguished service in Bosnia, Kosovo and Iraq. His final appointment prior to retirement was as Commandant of The Staff College which, in partnership with King’s College London, develops analytical, decision-making and communication skills of the UK Armed Forces’ senior cohort. Graham is now a member of the Meyler Campbell world renowned executive coach and leadership development community. As a proven leader in the most challenging of international environments he is well positioned to adapt his experience and training to support the delivery of sustained change in individuals, teams and systems. His coaching clients are drawn from a range of backgrounds to include senior positions in legal, public service, media, defence and financial sectors.

Graham Binns
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Helen Gisbourne

Helen is a business coach and has a track record of enabling companies to deliver enhanced performance through effective management and development of their people. She is experienced in working with blue chip, private and public sector (NHS) organisations and is employed to work with individuals to sharpen their professional edge and enhance effectiveness. Helen brings pragmatic and real-life experience for clients and has specialist expertise in coaching individuals in both business and personal issues.  She provides results driven support and works in an empathetic yet self-enabling style that has both immediate and long-term benefits. She is intuitive and value driven, believing in open and honest relationships where solutions to problems can be found. Helen is passionate about people and committed to working with individuals and organisations to improve their performance and increase opportunity.

Helen Gisbourne
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Jon Dean

Jon helps businesses to develop and achieve goals through the practical application of change management principles. He is a master facilitator and has delivered workshops large and small for managers at all levels from Chairman, board and leadership team through to first line supervision. He works cross-sector, with clients in telecommunication, defence, healthcare, construction, law, finance, food and industrial products and has delivered workshop worldwide. Jon’s career started as an aeronautical engineer working for British Aerospace where he quickly progressed through management levels and became heavily involved in organisational change programmes. He then moved on to PricewaterhouseCoopers as a strategic change specialist where he worked on leadership development and corporate transformation for clients in engineering, telecommunications, defence, fashion, healthcare and food manufacture. Jon is now an independent consultant and has helped clients to achieve change goals through facilitation, coaching and training.

Jon Dean
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Maneeza Williams

Maneeza’s passion and expertise is in the recruitment markets, where she brings a practical approach to her specialist area, the manufacturing sector.  As an experienced recruiter Maneeza can assist in preparing redundant employees for new opportunities. She is confidently able to concentrate on job search and selection, interview skills and career advice. Maneeza is an approachable, well respected member of the team, able to operate at all levels effectively.  She instils confidence in others and is always positive and enthusiastic with an ability to get through anything. Maneeza can flex her approach to her audience and is sensitive to political needs.  She has played a key role in several Outplacement Centres as the Key Consultant offering all services from running group workshops to 1:1 advice on job search and career counselling as well as offering practical help in CV preparation and interview advice.

Maneeza Williams
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Martin Jones

Martin is a lively, engaging and enthusiastic facilitator and coach who carries a fascination for the issues at hand. He has a highly developed ability to ask outstanding questions that get to the real issues. Clients describe Martin as a great blend of fun and humour alongside a thought-provoking style. Amongst his broad range of skills, Martin specialises in deep level coaching, advance influence and impact skills and team development facilitation. Martin comes from the Aerospace industry, where he started out as an Aerospace Future Projects Engineers. Over his career he gradually moved into change management. He lead the Organisation Effectiveness function for an Aerospace Business unit across 6 international sites, developing leadership and management skills and processes to help meet the business challenges in turbulent times.

Martin Jones
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Matt Ward

Matt is empathetic to business needs whilst able to push the boundaries creatively. Matt leads our creativity programmes and also inspires future senior managers through leadership and change management experiential learning.  Matt spent 17 years at Nestlé in roles across sales, customer marketing and new business development; to brand marketing, innovation and design. Recognised as a creative specialist within the business, Matt was involved in training all areas of the business to be more innovative in their thinking. Accountants, engineers, sales teams and the leadership were all coached in creative thinking, processes and the evaluation of innovative ideas. Matt now runs his own digital marketing agency and a tennis coaching business alongside his consultancy work. Matt will challenge you and inspire you, whilst always grounding the experience in business reality.

Matt Ward
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Melissa Roberts

Melissa is passionate about the importance of honest and effective communication within organisations. She supports clients to create environments in which high quality conversations and meetings can take place and during which excellent ideas and solutions are generated. Melissa thrives on working with individuals and teams to help maximise their motivation and enthusiasm for their work, while also delivering for their organisations and meeting their professional and personal goals. Melissa’s areas of focus include mediation, negotiation skills, managing difficult conversations, and understanding conflict styles. Prior to establishing her coaching practice in 2005, Melissa trained and practised as a solicitor in a large city firm and worked as a senior contracts’ negotiator for a global communications company. During this time, she worked with colleagues and customers from many different countries and cultures and gained a first-hand understanding of the complex workings of large, multi-national organisations.

Melissa Roberts
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Nick Hawley

Nick is a BA Hons, FCIPD qualified senior HR professional of some 30+ years with experience across a range of blue chip companies including BAE Systems, the Denso Corporation of Japan, British Gypsum (Saint-Gobain) and Getlink, formerly Groupe Eurotunnel. With a solid and pragmatic grounding across the full spectrum of HR, he specialises in executive level recruitment, organisation change, leadership development and executive coaching and development, accredited to use Harrison Assessments in his practice. He also has experience in pension trusteeship and reward and compensation strategy. Nick is bi-lingual in French and as a Director on the Board  of Kent Invicta Chamber of Commerce, Nick has an eye for the full commercial implications of HR strategy as well as a focus on governance protocols and business trends in the UK market.  

Nick Hawley
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Paul Nicholson

Paul leads a firm of occupational psychologists as well as providing consultancy support. He is a credible, business focussed, engaging and highly experienced Chartered Occupational Psychologist specialising in senior leader assessment, development and executive coaching. Paul partners with UK and international client to deliver far reaching and high impact psychology-led interventions. Paul is experienced in the design of organisational competency models, bespoke development centre solutions and executive coaching for high potential and current leaders. His coaching philosophy combines a cognitive approach with psychology solution focus.

Paul Nicholson
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Pete Quinn

Pete is adept in devising both strategic and operational approaches in ever evolving and challenging circumstances and has a successful background working with some of the best universities in the world as well as consulting, legal and financial corporations, sporting and arts organisations. He helps create the opportunity for diverse talent to thrive. Pete is experienced in the development of employee networks, providing strategic advice to senior leadership teams on a range of equality issues and the development and launch of a number of equality initiatives. Pete has worked on equality, diversity and inclusion projects for the Israeli Forum for Diversity in Hiring, Singapore Universities, NHS Public Health England, a Premier League football club and leading theatres and arts organisations. More recently Pete has been working on burnout prevention and worker well-being initiatives with educational and data organisations.

Pete Quinn
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Rhonda Howarth

Rhonda creates high impact development strategy and experiences for individuals, teams and organisations designed to promote learning agility, inclusion and innovation. She is a strategic designer, skilled facilitator and experienced coach, equipping key talent and leaders at all organisational levels.  Rhonda is versatile and creative in her ability to leverage her 20+ years corporate experience in development in FMCG, Retail, Airline and Hospitality industries along with consulting in Pharmaceutical, Professional Services and Digital industries.  With a focus on future skills, Rhonda partners with clients to enhance a growth mindset, to surface and leverage strengths and provoke continuous learning in order to lead and thrive in complexity and change.

Rhonda Howarth
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Rob Cooper

Rob has worked in Executive coaching for the last 20 years both in the UK and overseas. Much of his focus in this time has been with Senior Managers and Directors from a range of different sectors and backgrounds but with specific experience in Insurance, Financial Services and Transport. Many of the people he has worked with have gone on to C-Suite and Executive roles as well as those who have developed effective Portfolio careers. Rob has been a Board Chair and is currently a NED and a Trustee. He is an Accredited Coach and Mentor and a Member of the Chartered Institute of Personnel and Development (CIPD).  Rob believes that as an Executive Coach he can help people make a significant contribution to improve their lives as well as the lives of others.

Rob Cooper
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Sue Davis

Sue specialises in using her experience of practical assessment and development techniques to facilitate change with clients. She is well versed in design, facilitation and assessment using a range of competency based and personality profiling tools, alongside her practical experience of delivering coaching and leadership development solutions. Her approach encourages exploration of options, recognition of strengths and development of self-confidence, underpinned by practical steps towards the clients’ objectives. Sue has held a number of senior roles in the areas of human resources, recruitment and development. She has worked with senior managers in the public and private sectors and has extensive experience of start-up projects/within the automotive and healthcare sectors. Sue also brings practical experience of working with under-represented groups to develop self-confidence and improve diversity at board level.

Sue Davis
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Tracy Bertran

Tracy works with fast-growing companies through to large multi-nationals to enhance the performance of leaders and their teams. She has lots of commercial experience in executive search across the UK, Europe and Asia and spent 5 years at a Managing Consultant of leading marketing recruitment business, working with FTSE 100 companies across FMCG, retail and manufacturing. Tracy’s approach encourages a systems-thinking philosophy to build professional resilience and agility to impact change, communication, collaboration, conflict and positivity.

Tracy Bertran
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Tom Wright

Tom developed his leadership skills working on over 70 high-pressure collaborative projects as a theatre director ranging from the Fringe First-award-winning The Container to operas in Selfridge’s shoe section. He now shares these skills with businesses and individuals as a communication skills trainer, facilitator and coach, specialising in exploring leadership, creativity and public speaking. His practice is based on the belief that everyone has immense untapped potential and that this potential can be nurtured and drawn forth through support and respect. This principle holds true to when training people to reveal their unique personalities in presentations, when facilitating them to unlock their imaginations and find new routes forward, and in supporting them to resolve difficult situations to the satisfaction of all parties.

Tom Wright