Our customer commitment pillars are:

1. Excellence

We promise to deliver high quality products and services. We are committed to continuously reviewing and improving our interventions to exceed customer expectations.

2. Trust

Through honest and open communication and a transparent contracting process we provide clear, accurate information about our products and services.

3. Feedback

We actively seek your feedback – both short and longer term. Our core team is readily available for regular updates, and we will always listen to your concerns and take prompt action to address any issues.

4. Sustainable Practices

We are committed to reducing our environmental impact. We source suppliers responsibly, promote paperless office practices and use environmentally friendly materials whenever possible.

5. Innovation

We like to explore new ideas and technologies and are always looking for ways to innovate and refresh our products and services in order to address customer feedback, needs and preferences.

6. Inclusion

We are committed to creating an inclusive environment where all customers, consultants and employees feel welcome, valued, and respected. Our goal is to ensure that all our products, services and support are accessible to everyone.

8. Tailored Solutions

We understand that every organisation is unique. We offer bespoke interventions and solutions that align to the individual needs and preferences of your business.

9. Fair Pricing

We aim to design and deliver high-impact solutions at fair and competitive prices. Our prices are clearly listed in our customer proposals with no hidden costs or fees.

10. Social Responsibility

We are committed to supporting community initiatives and projects. For example, we sponsor several charities, donate surplus office equipment to local schools and church groups and offer pro bono services to various organisations including the NHS.